Refund Policy

30-Day Retention Guarantee

We stand behind the quality and authenticity of every review we deliver. Our 30-day retention guarantee means:

• If any review is removed by Google within 30 days of posting, we will replace it at no additional cost
• Replacement reviews are delivered within 2 weeks of the reported removal
• You must notify us within 7 days of noticing a review removal

Full Refund Conditions

A full refund is available if:

• We are unable to begin your order within 14 days of payment
• We cannot fulfill the agreed-upon number of reviews
• You cancel before any reviews have been posted

Partial Refund Conditions

A partial refund (for undelivered reviews) is available if:

• We are unable to complete your full order after reviews have started posting
• Delivery exceeds the agreed timeline by more than 30 days

Non-Refundable Conditions

• Reviews removed by Google after the 30-day guarantee period
• Business profile changes made by you that affect existing reviews
• Google account suspensions not caused by our service
• Dissatisfaction with review content (we offer revisions instead)

How to Request a Refund

To request a refund or replacement, contact us with your order details and reason for the request. We aim to process all refund requests within 5 business days.